FAQ

During your stay at Santorini Beach Resort, pets are not allowed, to keep visitors comfortable.

Available room rates do not include breakfast. However, we provide breakfast with an additional fee of IDR 150,000.00 / 2 pax.

At the time of check-in, the required documents are your ID and Booking Confirmation which have been sent via email.

Guests can leave their suitcases/bags directly to the receptionist, but please check before leaving because any loss is beyond the responsibility of the Santorini Beach Resort staff. However, we recommend bringing your luggage with you to avoid unwanted things.

All guests can check-in from 14:00 WITA. However, Santorini Beach Resort can provide free early check-in if there is a room available. Early check-in can be done by providing prior confirmation to the hotel.

Guests are expected to check-out at 12:00 WITA according to hotel policy.

For bookings in large quantities, you can contact our marketing to get special prices.

We provide free cancellation on terms that the reservation cancellation be made 3 days before the check-in.

We have a free cancellation policy and provide a full refund if you cancel the reservation from 3 days in advance. However, cancellation cannot be done if it has passed the conditions and the funds that have been paid will be forfeited.

If you feel that there are items left behind after check-out, you can contact the receptionist to pick up the items that are left behind. Items left behind will be kept for a maximum of 3 months after the check-out date.

Currently, SBR does not provide a shuttle at the airport or port. But guests can use the shuttle bus or private car from the airport to Bangsal port.

Yes, you can use a taxi from the airport to Bangsal port.

For now, we do not provide car rental at the resort. Available transportation on the Gili islands are only bicycles and wagons or commonly called cidomo.

Yes, we provide spacious and free parking facilities for all guests.

For now we don't have a convenience store / souvenir shop located at the resort, but a mini market / convenience store / souvenir shop can be found when you cycle around Gili Trawangan.

Our reception services are available in Indonesian & English.

Santorini Beach Resort offers attractive promotions at every calendar event in Indonesia. To find out the promotions offered, you can contact SBR's social media or check directly through Online Travel such as Traveloka, Booking.com, tiket.com, etc.

Santorini Beach Resort does not provide facilities for children, but we have a large area and a swimming pool for children to play.

Wi-Fi is available both indoors and outdoors, around the resort to help you stay connected to the internet.